OurAmericanTravels Vancouver Airport
Airport Guide

Vancouver Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for Vancouver Airport.

YVRIATA code
CanadaCountry section
North AmericaRegion

Contact Details

  • Email: customercallcentre@yvr.ca
  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 13 km (8 miles) south of Downtown Vancouver.

Address

  • 3211 Grant McConachie Way, Richmond, BC V7B 0A4, Canada

Airport Codes

  • IATA: YVR
  • ICAO: CYVR
Airport Reviews

Vancouver Airport Reviews & Rating

Read 15 traveler stories for Vancouver Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.3out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Review: Clean terminal and easy check-inGeorge from Toronto, ON | Check-in Terminal | Reviewed September 14, 2026
★★★★★ 4.8

The check-in counters in Main Terminal were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but Vancouver Airport did the basics well: signs, counters, seating, and a clear path to security.

Review: Clear signage made the connection easierChris from Orlando, FL | Terminal Signs Connections | Reviewed February 18, 2026
★★★★☆ 4.3

I had a short connection and expected to get lost, but the signs inside Terminal A were easy to follow. The walking route, gate numbers, and transfer signs at Vancouver Airport were clear enough that I did not need to stop and ask for directions.

Complaint: Wheelchair assistance was not readyStephen from Jersey City, NJ | Special Assistance | Reviewed June 28, 2026
★☆☆☆☆ 1.2

Wheelchair assistance was requested in advance, but nobody was waiting when we arrived. We asked at two counters and still waited while boarding time got closer. Special assistance at Vancouver Airport should not feel like a last-minute favor.

Complaint: Departure boards lagged behind announcementsPatricia from Brooklyn, NY | Departures Flight Status | Reviewed September 14, 2026
★★☆☆☆ 1.8

The departure board near the immigration line showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At Vancouver Airport, the screens and announcements need to match faster during gate changes.

Complaint: Baggage claim took too longTanya from San Diego, CA | Baggage Claim Customer Service | Reviewed March 9, 2026
★★☆☆☆ 1.6

Our bags did not appear for more than an hour, and the screen at baggage claim kept showing the same carousel number. The frustrating part was that no airport employee seemed to know if the belt was delayed or if the bags had been moved. For a late arrival on March 9, 2026, that wait felt endless.

Complaint: Restroom condition was poorAman from Austin, TX | Terminal Cleanliness | Reviewed June 28, 2026
★★☆☆☆ 2

The restroom closest to our gate in International Terminal needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of Vancouver Airport.

Complaint: Lounge access rules were unclearRobert from Phoenix, AZ | Lounges Customer Service | Reviewed September 29, 2026
★★☆☆☆ 1.5

The lounge desk in Main Terminal gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

Complaint: Security line moved with no explanationMala from Seattle, WA | Security Wait Time | Reviewed March 9, 2026
★★☆☆☆ 1.6

The security checkpoint at Vancouver Airport was the slowest part of my trip. Staff kept moving passengers between lanes in Terminal A, but nobody explained which line was actually open. By the time I reached screening on March 9, 2026, several people around me were worried about missing boarding.

Review: Staff helped during a gate changeCarlos from Chicago, IL | Airport Staff Gate Change | Reviewed July 7, 2026
★★★★☆ 4.2

A gate change in Terminal 3 could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around Vancouver Airport.

Review: Immigration queue was managed wellMark from Denver, CO | Immigration Arrivals | Reviewed September 29, 2026
★★★★☆ 4.2

The immigration line looked long at first, but staff opened extra desks and kept families together. On September 29, 2026, the queue at Vancouver Airport moved better than I expected for an international arrival.

Complaint: Charging points were brokenMary from Canton, CT | Terminal Facilities | Reviewed April 24, 2026
★★☆☆☆ 1.7

Several charging points near the seating area in Terminal 1 did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

Complaint: Lost and found gave mixed answersMichelle from Toronto, ON | Lost and Found | Reviewed July 7, 2026
★☆☆☆☆ 1.2

I left a small bag near the immigration line and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at Vancouver Airport felt disconnected.

Complaint: Arrival pickup area was confusingAlba from Orlando, FL | Arrivals Pickup Traffic | Reviewed January 12, 2026
★★☆☆☆ 1.8

The arrivals pickup area was confusing. Rideshare, hotel shuttles, and private cars seemed to overlap, and drivers kept circling because the signs were not specific enough. Vancouver Airport needs clearer pickup instructions for first-time visitors.

Complaint: Rental car shuttle was hard to findRenee from Jersey City, NJ | Ground Transportation | Reviewed April 24, 2026
★★☆☆☆ 1.6

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

Complaint: Parking payment machine failed twiceNina from Brooklyn, NY | Parking Payment | Reviewed August 20, 2026
★★☆☆☆ 1.7

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving Vancouver Airport on August 20, 2026 took longer than the actual drive home.

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