OurAmericanTravels San Francisco Airport
Airport Guide

San Francisco Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for San Francisco Airport.

SFOIATA code
USCountry section
North AmericaRegion

Contact Details

  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 13 miles (21 km) south of Downtown San Francisco.

Address

  • Airport Access Road,
  • San Francisco,
  • CA 94128,
  • USA

Airport Codes

  • IATA: SFO
  • ICAO: KSFO
Airport Reviews

San Francisco Airport Reviews & Rating

Read 14 traveler stories for San Francisco Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.7out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Complaint: Lounge access rules were unclearChris from Brooklyn, NY | Lounges Customer Service | Reviewed July 7, 2026
★★☆☆☆ 1.7

The lounge desk in Terminal 2 gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

Complaint: Security line moved with no explanationStephen from San Diego, CA | Security Wait Time | Reviewed September 29, 2026
★★☆☆☆ 1.8

The security checkpoint at San Francisco Airport was the slowest part of my trip. Staff kept moving passengers between lanes in Terminal 1, but nobody explained which line was actually open. By the time I reached screening on September 29, 2026, several people around me were worried about missing boarding.

Review: Staff helped during a gate changePatricia from Austin, TX | Airport Staff Gate Change | Reviewed April 24, 2026
★★★★☆ 4.4

A gate change in International Terminal could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around San Francisco Airport.

Review: Immigration queue was managed wellTanya from Phoenix, AZ | Immigration Arrivals | Reviewed July 7, 2026
★★★★☆ 3.9

The immigration line looked long at first, but staff opened extra desks and kept families together. On July 7, 2026, the queue at San Francisco Airport moved better than I expected for an international arrival.

Complaint: Charging points were brokenAman from Seattle, WA | Terminal Facilities | Reviewed January 12, 2026
★☆☆☆☆ 1.4

Several charging points near the seating area in Terminal A did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

Complaint: Lost and found gave mixed answersRobert from Chicago, IL | Lost and Found | Reviewed April 24, 2026
★☆☆☆☆ 1.4

I left a small bag near the departure gate and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at San Francisco Airport felt disconnected.

Complaint: Arrival pickup area was confusingMala from Denver, CO | Arrivals Pickup Traffic | Reviewed August 20, 2026
★★☆☆☆ 2

The arrivals pickup area was confusing. Rideshare, hotel shuttles, and private cars seemed to overlap, and drivers kept circling because the signs were not specific enough. San Francisco Airport needs clearer pickup instructions for first-time visitors.

Complaint: Rental car shuttle was hard to findCarlos from Canton, CT | Ground Transportation | Reviewed January 12, 2026
★★☆☆☆ 1.8

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

Complaint: Parking payment machine failed twiceMark from Toronto, ON | Parking Payment | Reviewed May 16, 2026
★☆☆☆☆ 1.4

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving San Francisco Airport on May 16, 2026 took longer than the actual drive home.

Complaint: Food prices felt unreasonableMary from Orlando, FL | Food Price | Reviewed August 20, 2026
★★☆☆☆ 1.9

I expected airport prices, but the food options in Main Terminal still felt excessive. A basic sandwich and drink cost much more than expected, and there were not many cheaper choices nearby. For families waiting through delays, that adds up fast.

Review: Clean terminal and easy check-inMichelle from Jersey City, NJ | Check-in Terminal | Reviewed February 18, 2026
★★★★★ 4.6

The check-in counters in Terminal A were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but San Francisco Airport did the basics well: signs, counters, seating, and a clear path to security.

Review: Clear signage made the connection easierAlba from Brooklyn, NY | Terminal Signs Connections | Reviewed May 16, 2026
★★★★★ 4.6

I had a short connection and expected to get lost, but the signs inside Terminal 3 were easy to follow. The walking route, gate numbers, and transfer signs at San Francisco Airport were clear enough that I did not need to stop and ask for directions.

Review: Baggage claim was fast and organizedRenee from San Diego, CA | Baggage Claim | Reviewed September 14, 2026
★★★★★ 4.6

After a long flight, I mostly wanted the bags to come out quickly. At San Francisco Airport, the carousel started within a reasonable time, the belt number was easy to find, and staff kept the walkway clear for passengers collecting luggage.

Complaint: Departure boards lagged behind announcementsNina from Austin, TX | Departures Flight Status | Reviewed February 18, 2026
★★☆☆☆ 1.6

The departure board near the departure gate showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At San Francisco Airport, the screens and announcements need to match faster during gate changes.

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