OurAmericanTravels Philadelphia Airport
Airport Guide

Philadelphia Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for Philadelphia Airport.

PHLIATA code
USCountry section
North AmericaRegion

Contact Details

  • Email: contactphl@phl.org
  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 7 miles (11 km) southwest of Downtown Philadelphia.

Address

  • 8500 Essington Avenue,
  • Philadelphia,
  • PA 19153,
  • USA

Airport Codes

  • IATA: PHL
  • ICAO: KPHL
Airport Reviews

Philadelphia Airport Reviews & Rating

Read 10 traveler stories for Philadelphia Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.8out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Review: Staff helped during a gate changeStephen from Jersey City, NJ | Airport Staff Gate Change | Reviewed April 24, 2026
★★★★☆ 4.4

A gate change in Terminal 2 could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around Philadelphia Airport.

Complaint: Arrival pickup area was confusingPatricia from Brooklyn, NY | Arrivals Pickup Traffic | Reviewed July 7, 2026
★★☆☆☆ 1.7

The arrivals pickup area was confusing. Rideshare, hotel shuttles, and private cars seemed to overlap, and drivers kept circling because the signs were not specific enough. Philadelphia Airport needs clearer pickup instructions for first-time visitors.

Complaint: Rental car shuttle was hard to findTanya from San Diego, CA | Ground Transportation | Reviewed January 12, 2026
★★☆☆☆ 1.5

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

Complaint: Lost and found gave mixed answersAman from Austin, TX | Lost and Found | Reviewed April 24, 2026
★☆☆☆☆ 1.4

I left a small bag near the departure gate and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at Philadelphia Airport felt disconnected.

Complaint: Food prices felt unreasonableRobert from Phoenix, AZ | Food Price | Reviewed August 20, 2026
★★☆☆☆ 2.1

I expected airport prices, but the food options in Terminal A still felt excessive. A basic sandwich and drink cost much more than expected, and there were not many cheaper choices nearby. For families waiting through delays, that adds up fast.

Review: Clean terminal and easy check-inMala from Seattle, WA | Check-in Terminal | Reviewed January 12, 2026
★★★★★ 4.8

The check-in counters in Terminal 3 were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but Philadelphia Airport did the basics well: signs, counters, seating, and a clear path to security.

Complaint: Parking payment machine failed twiceCarlos from Chicago, IL | Parking Payment | Reviewed May 16, 2026
★☆☆☆☆ 1.4

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving Philadelphia Airport on May 16, 2026 took longer than the actual drive home.

Review: Baggage claim was fast and organizedMark from Denver, CO | Baggage Claim | Reviewed August 20, 2026
★★★★☆ 4.3

After a long flight, I mostly wanted the bags to come out quickly. At Philadelphia Airport, the carousel started within a reasonable time, the belt number was easy to find, and staff kept the walkway clear for passengers collecting luggage.

Complaint: Departure boards lagged behind announcementsMary from Canton, CT | Departures Flight Status | Reviewed February 18, 2026
★★☆☆☆ 1.8

The departure board near the check-in hall showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At Philadelphia Airport, the screens and announcements need to match faster during gate changes.

Review: Clear signage made the connection easierMichelle from Toronto, ON | Terminal Signs Connections | Reviewed May 16, 2026
★★★★★ 4.6

I had a short connection and expected to get lost, but the signs inside Main Terminal were easy to follow. The walking route, gate numbers, and transfer signs at Philadelphia Airport were clear enough that I did not need to stop and ask for directions.

Leave a review for Philadelphia Airport with details about the terminal, date, parking, baggage claim, security, lost and found, lounge, or staff experience.
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