OurAmericanTravels Paris Charles de Gaulle Airport
Airport Guide

Paris Charles de Gaulle Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for Paris Charles de Gaulle Airport.

CDGIATA code
FranceCountry section
europeRegion

Contact Details

  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 23 km (14 miles) northeast of central Paris.

Address

  • Roissy-en-France 95700, France

Airport Codes

  • IATA: CDG
  • ICAO: LFPG
Airport Reviews

Paris Charles de Gaulle Airport Reviews & Rating

Read 14 traveler stories for Paris Charles de Gaulle Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.4out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Review: Clean terminal and easy check-inAlba from Austin, TX | Check-in Terminal | Reviewed September 14, 2026
★★★★★ 4.7

The check-in counters in Terminal 3 were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but Paris Charles de Gaulle Airport did the basics well: signs, counters, seating, and a clear path to security.

Review: Clear signage made the connection easierRenee from Phoenix, AZ | Terminal Signs Connections | Reviewed February 18, 2026
★★★★★ 4.7

I had a short connection and expected to get lost, but the signs inside Terminal 2 were easy to follow. The walking route, gate numbers, and transfer signs at Paris Charles de Gaulle Airport were clear enough that I did not need to stop and ask for directions.

Complaint: Wheelchair assistance was not readyNina from Seattle, WA | Special Assistance | Reviewed June 28, 2026
★☆☆☆☆ 1.1

Wheelchair assistance was requested in advance, but nobody was waiting when we arrived. We asked at two counters and still waited while boarding time got closer. Special assistance at Paris Charles de Gaulle Airport should not feel like a last-minute favor.

Complaint: Departure boards lagged behind announcementsVictor from Chicago, IL | Departures Flight Status | Reviewed September 14, 2026
★★☆☆☆ 1.7

The departure board near the parking garage showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At Paris Charles de Gaulle Airport, the screens and announcements need to match faster during gate changes.

Complaint: Baggage claim took too longGeorge from Denver, CO | Baggage Claim Customer Service | Reviewed March 9, 2026
★★☆☆☆ 1.5

Our bags did not appear for more than an hour, and the screen at baggage claim kept showing the same carousel number. The frustrating part was that no airport employee seemed to know if the belt was delayed or if the bags had been moved. For a late arrival on March 9, 2026, that wait felt endless.

Complaint: Restroom condition was poorChris from Canton, CT | Terminal Cleanliness | Reviewed June 28, 2026
★★☆☆☆ 1.9

The restroom closest to our gate in Terminal A needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of Paris Charles de Gaulle Airport.

Complaint: Lounge access rules were unclearStephen from Toronto, ON | Lounges Customer Service | Reviewed September 29, 2026
★★☆☆☆ 1.9

The lounge desk in Terminal 3 gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

Complaint: Security line moved with no explanationPatricia from Orlando, FL | Security Wait Time | Reviewed March 9, 2026
★★☆☆☆ 1.5

The security checkpoint at Paris Charles de Gaulle Airport was the slowest part of my trip. Staff kept moving passengers between lanes in Terminal 2, but nobody explained which line was actually open. By the time I reached screening on March 9, 2026, several people around me were worried about missing boarding.

Review: Staff helped during a gate changeTanya from Jersey City, NJ | Airport Staff Gate Change | Reviewed July 7, 2026
★★★★☆ 4.1

A gate change in Terminal 1 could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around Paris Charles de Gaulle Airport.

Review: Immigration queue was managed wellAman from Brooklyn, NY | Immigration Arrivals | Reviewed September 29, 2026
★★★★☆ 4.1

The immigration line looked long at first, but staff opened extra desks and kept families together. On September 29, 2026, the queue at Paris Charles de Gaulle Airport moved better than I expected for an international arrival.

Complaint: Charging points were brokenRobert from San Diego, CA | Terminal Facilities | Reviewed April 24, 2026
★★☆☆☆ 1.6

Several charging points near the seating area in Main Terminal did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

Complaint: Lost and found gave mixed answersMala from Austin, TX | Lost and Found | Reviewed July 7, 2026
★★☆☆☆ 1.6

I left a small bag near the parking garage and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at Paris Charles de Gaulle Airport felt disconnected.

Complaint: Arrival pickup area was confusingCarlos from Phoenix, AZ | Arrivals Pickup Traffic | Reviewed January 12, 2026
★★☆☆☆ 1.7

The arrivals pickup area was confusing. Rideshare, hotel shuttles, and private cars seemed to overlap, and drivers kept circling because the signs were not specific enough. Paris Charles de Gaulle Airport needs clearer pickup instructions for first-time visitors.

Complaint: Rental car shuttle was hard to findMark from Seattle, WA | Ground Transportation | Reviewed April 24, 2026
★★☆☆☆ 1.5

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

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