OurAmericanTravels Palm Beach Airport
Airport Guide

Palm Beach Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for Palm Beach Airport.

PBIIATA code
USCountry section
North AmericaRegion

Contact Details

  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 3 miles (5 km) southwest of Palm Beach/West Palm Beach.

Address

  • 1000 Palm Beach International Airport,
  • West Palm Beach,
  • FL 33406,
  • USA

Airport Codes

  • IATA: PBI
  • ICAO: KPBI
Airport Reviews

Palm Beach Airport Reviews & Rating

Read 14 traveler stories for Palm Beach Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.6out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Complaint: Restroom condition was poorAman from Toronto, ON | Terminal Cleanliness | Reviewed July 7, 2026
★★☆☆☆ 1.8

The restroom closest to our gate in Terminal 3 needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of Palm Beach Airport.

Review: Immigration queue was managed wellRobert from Orlando, FL | Immigration Arrivals | Reviewed September 29, 2026
★★★★☆ 4.2

The immigration line looked long at first, but staff opened extra desks and kept families together. On September 29, 2026, the queue at Palm Beach Airport moved better than I expected for an international arrival.

Complaint: Charging points were brokenMala from Jersey City, NJ | Terminal Facilities | Reviewed April 24, 2026
★★☆☆☆ 1.7

Several charging points near the seating area in Terminal 1 did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

Review: Staff helped during a gate changeCarlos from Brooklyn, NY | Airport Staff Gate Change | Reviewed July 7, 2026
★★★★☆ 4

A gate change in International Terminal could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around Palm Beach Airport.

Complaint: Arrival pickup area was confusingMark from San Diego, CA | Arrivals Pickup Traffic | Reviewed January 12, 2026
★★☆☆☆ 1.8

The arrivals pickup area was confusing. Rideshare, hotel shuttles, and private cars seemed to overlap, and drivers kept circling because the signs were not specific enough. Palm Beach Airport needs clearer pickup instructions for first-time visitors.

Complaint: Rental car shuttle was hard to findMary from Austin, TX | Ground Transportation | Reviewed April 24, 2026
★★☆☆☆ 1.6

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

Complaint: Lost and found gave mixed answersMichelle from Phoenix, AZ | Lost and Found | Reviewed August 20, 2026
★★☆☆☆ 1.5

I left a small bag near the lost and found desk and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at Palm Beach Airport felt disconnected.

Complaint: Food prices felt unreasonableAlba from Seattle, WA | Food Price | Reviewed January 12, 2026
★★☆☆☆ 2.2

I expected airport prices, but the food options in Terminal 2 still felt excessive. A basic sandwich and drink cost much more than expected, and there were not many cheaper choices nearby. For families waiting through delays, that adds up fast.

Review: Clean terminal and easy check-inRenee from Chicago, IL | Check-in Terminal | Reviewed May 16, 2026
★★★★☆ 4.4

The check-in counters in Terminal 1 were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but Palm Beach Airport did the basics well: signs, counters, seating, and a clear path to security.

Complaint: Parking payment machine failed twiceNina from Denver, CO | Parking Payment | Reviewed August 20, 2026
★★☆☆☆ 1.5

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving Palm Beach Airport on August 20, 2026 took longer than the actual drive home.

Review: Baggage claim was fast and organizedVictor from Canton, CT | Baggage Claim | Reviewed February 18, 2026
★★★★☆ 4.4

After a long flight, I mostly wanted the bags to come out quickly. At Palm Beach Airport, the carousel started within a reasonable time, the belt number was easy to find, and staff kept the walkway clear for passengers collecting luggage.

Complaint: Departure boards lagged behind announcementsGeorge from Toronto, ON | Departures Flight Status | Reviewed May 16, 2026
★★☆☆☆ 1.9

The departure board near the baggage claim showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At Palm Beach Airport, the screens and announcements need to match faster during gate changes.

Review: Clear signage made the connection easierChris from Orlando, FL | Terminal Signs Connections | Reviewed September 14, 2026
★★★★★ 4.7

I had a short connection and expected to get lost, but the signs inside Terminal 3 were easy to follow. The walking route, gate numbers, and transfer signs at Palm Beach Airport were clear enough that I did not need to stop and ask for directions.

Complaint: Wheelchair assistance was not readyStephen from Jersey City, NJ | Special Assistance | Reviewed February 18, 2026
★☆☆☆☆ 1.1

Wheelchair assistance was requested in advance, but nobody was waiting when we arrived. We asked at two counters and still waited while boarding time got closer. Special assistance at Palm Beach Airport should not feel like a last-minute favor.

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