OurAmericanTravels Moscow Sheremetyevo Airport
Airport Guide

Moscow Sheremetyevo Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for Moscow Sheremetyevo Airport.

SVOIATA code
RussiaCountry section
europeRegion

Social Media

  • Official social media channels are not listed on this page.

Contact Details

  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 29 km (18 miles) northwest of central Moscow.

Address

  • Address details are not available on this page.

Airport Codes

  • IATA: SVO
  • ICAO: UUEE
Airport Reviews

Moscow Sheremetyevo Airport Reviews & Rating

Read 14 traveler stories for Moscow Sheremetyevo Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.2out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Complaint: Charging points were brokenRenee from Jersey City, NJ | Terminal Facilities | Reviewed September 14, 2026
★★☆☆☆ 1.6

Several charging points near the seating area in International Terminal did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

Complaint: Lost and found gave mixed answersNina from Brooklyn, NY | Lost and Found | Reviewed February 18, 2026
★★☆☆☆ 1.6

I left a small bag near the immigration line and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at Moscow Sheremetyevo Airport felt disconnected.

Complaint: Food prices felt unreasonableVictor from San Diego, CA | Food Price | Reviewed June 28, 2026
★★☆☆☆ 1.8

I expected airport prices, but the food options in Terminal A still felt excessive. A basic sandwich and drink cost much more than expected, and there were not many cheaper choices nearby. For families waiting through delays, that adds up fast.

Complaint: Rental car shuttle was hard to findGeorge from Austin, TX | Ground Transportation | Reviewed September 14, 2026
★★☆☆☆ 1.5

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

Complaint: Parking payment machine failed twiceChris from Phoenix, AZ | Parking Payment | Reviewed March 9, 2026
★★☆☆☆ 1.6

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving Moscow Sheremetyevo Airport on March 9, 2026 took longer than the actual drive home.

Review: Baggage claim was fast and organizedStephen from Seattle, WA | Baggage Claim | Reviewed June 28, 2026
★★★★★ 4.5

After a long flight, I mostly wanted the bags to come out quickly. At Moscow Sheremetyevo Airport, the carousel started within a reasonable time, the belt number was easy to find, and staff kept the walkway clear for passengers collecting luggage.

Review: Clean terminal and easy check-inPatricia from Chicago, IL | Check-in Terminal | Reviewed September 29, 2026
★★★★★ 4.8

The check-in counters in International Terminal were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but Moscow Sheremetyevo Airport did the basics well: signs, counters, seating, and a clear path to security.

Review: Clear signage made the connection easierTanya from Denver, CO | Terminal Signs Connections | Reviewed March 9, 2026
★★★★☆ 4.3

I had a short connection and expected to get lost, but the signs inside Main Terminal were easy to follow. The walking route, gate numbers, and transfer signs at Moscow Sheremetyevo Airport were clear enough that I did not need to stop and ask for directions.

Complaint: Wheelchair assistance was not readyAman from Canton, CT | Special Assistance | Reviewed July 7, 2026
★☆☆☆☆ 1.2

Wheelchair assistance was requested in advance, but nobody was waiting when we arrived. We asked at two counters and still waited while boarding time got closer. Special assistance at Moscow Sheremetyevo Airport should not feel like a last-minute favor.

Complaint: Departure boards lagged behind announcementsRobert from Toronto, ON | Departures Flight Status | Reviewed September 29, 2026
★★☆☆☆ 1.8

The departure board near the immigration line showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At Moscow Sheremetyevo Airport, the screens and announcements need to match faster during gate changes.

Complaint: Baggage claim took too longMala from Orlando, FL | Baggage Claim Customer Service | Reviewed April 24, 2026
★★☆☆☆ 1.6

Our bags did not appear for more than an hour, and the screen at baggage claim kept showing the same carousel number. The frustrating part was that no airport employee seemed to know if the belt was delayed or if the bags had been moved. For a late arrival on April 24, 2026, that wait felt endless.

Complaint: Restroom condition was poorCarlos from Jersey City, NJ | Terminal Cleanliness | Reviewed July 7, 2026
★★☆☆☆ 2

The restroom closest to our gate in Terminal 1 needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of Moscow Sheremetyevo Airport.

Complaint: Lounge access rules were unclearMark from Brooklyn, NY | Lounges Customer Service | Reviewed January 12, 2026
★★☆☆☆ 1.5

The lounge desk in International Terminal gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

Complaint: Security line moved with no explanationMary from San Diego, CA | Security Wait Time | Reviewed April 24, 2026
★★☆☆☆ 1.6

The security checkpoint at Moscow Sheremetyevo Airport was the slowest part of my trip. Staff kept moving passengers between lanes in Main Terminal, but nobody explained which line was actually open. By the time I reached screening on April 24, 2026, several people around me were worried about missing boarding.

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