OurAmericanTravels London Stansted Airport
Airport Guide

London Stansted Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for London Stansted Airport.

STNIATA code
UKCountry section
EuropeRegion

Contact Details

  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 40 miles (64 km) northeast of central London.

Address

  • Enterprise House, Bassingbourn Road, Essex, CM24 1QW, UK

Airport Codes

  • IATA: STN
  • ICAO: EGSS
Airport Reviews

London Stansted Airport Reviews & Rating

Read 15 traveler stories for London Stansted Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.4out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Complaint: Departure boards lagged behind announcementsMary from Orlando, FL | Departures Flight Status | Reviewed March 9, 2026
★★☆☆☆ 1.7

The departure board near the check-in hall showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At London Stansted Airport, the screens and announcements need to match faster during gate changes.

Complaint: Baggage claim took too longMichelle from Jersey City, NJ | Baggage Claim Customer Service | Reviewed June 28, 2026
★★☆☆☆ 1.5

Our bags did not appear for more than an hour, and the screen at baggage claim kept showing the same carousel number. The frustrating part was that no airport employee seemed to know if the belt was delayed or if the bags had been moved. For a late arrival on June 28, 2026, that wait felt endless.

Complaint: Restroom condition was poorAlba from Brooklyn, NY | Terminal Cleanliness | Reviewed September 29, 2026
★★☆☆☆ 1.9

The restroom closest to our gate in Main Terminal needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of London Stansted Airport.

Complaint: Lounge access rules were unclearRenee from San Diego, CA | Lounges Customer Service | Reviewed March 9, 2026
★★☆☆☆ 1.9

The lounge desk in Terminal A gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

Complaint: Security line moved with no explanationNina from Austin, TX | Security Wait Time | Reviewed July 7, 2026
★★☆☆☆ 1.5

The security checkpoint at London Stansted Airport was the slowest part of my trip. Staff kept moving passengers between lanes in Terminal 3, but nobody explained which line was actually open. By the time I reached screening on July 7, 2026, several people around me were worried about missing boarding.

Review: Staff helped during a gate changeVictor from Phoenix, AZ | Airport Staff Gate Change | Reviewed September 29, 2026
★★★★☆ 4.1

A gate change in Terminal 2 could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around London Stansted Airport.

Review: Immigration queue was managed wellGeorge from Seattle, WA | Immigration Arrivals | Reviewed April 24, 2026
★★★★☆ 4.1

The immigration line looked long at first, but staff opened extra desks and kept families together. On April 24, 2026, the queue at London Stansted Airport moved better than I expected for an international arrival.

Complaint: Charging points were brokenChris from Chicago, IL | Terminal Facilities | Reviewed July 7, 2026
★★☆☆☆ 1.6

Several charging points near the seating area in International Terminal did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

Complaint: Lost and found gave mixed answersStephen from Denver, CO | Lost and Found | Reviewed January 12, 2026
★★☆☆☆ 1.6

I left a small bag near the check-in hall and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at London Stansted Airport felt disconnected.

Complaint: Arrival pickup area was confusingPatricia from Canton, CT | Arrivals Pickup Traffic | Reviewed April 24, 2026
★★☆☆☆ 1.7

The arrivals pickup area was confusing. Rideshare, hotel shuttles, and private cars seemed to overlap, and drivers kept circling because the signs were not specific enough. London Stansted Airport needs clearer pickup instructions for first-time visitors.

Complaint: Rental car shuttle was hard to findTanya from Toronto, ON | Ground Transportation | Reviewed August 20, 2026
★★☆☆☆ 1.5

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

Complaint: Parking payment machine failed twiceAman from Orlando, FL | Parking Payment | Reviewed January 12, 2026
★★☆☆☆ 1.6

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving London Stansted Airport on January 12, 2026 took longer than the actual drive home.

Complaint: Food prices felt unreasonableRobert from Jersey City, NJ | Food Price | Reviewed May 16, 2026
★★☆☆☆ 2.1

I expected airport prices, but the food options in Terminal 1 still felt excessive. A basic sandwich and drink cost much more than expected, and there were not many cheaper choices nearby. For families waiting through delays, that adds up fast.

Review: Clean terminal and easy check-inMala from Brooklyn, NY | Check-in Terminal | Reviewed August 20, 2026
★★★★★ 4.8

The check-in counters in International Terminal were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but London Stansted Airport did the basics well: signs, counters, seating, and a clear path to security.

Review: Clear signage made the connection easierCarlos from San Diego, CA | Terminal Signs Connections | Reviewed February 18, 2026
★★★★☆ 4.3

I had a short connection and expected to get lost, but the signs inside Main Terminal were easy to follow. The walking route, gate numbers, and transfer signs at London Stansted Airport were clear enough that I did not need to stop and ask for directions.

Leave a review for London Stansted Airport with details about the terminal, date, parking, baggage claim, security, lost and found, lounge, or staff experience.
Airport Complaint Box

Raise a Complaint for London Stansted Airport

Use this box to organize airport complaints before contacting the airport team. Include terminal, date, airline, baggage tag, parking receipt, lost item details, or staff desk location.

Before submitting, keep flight details, terminal name, receipt numbers, baggage tag, lost item description, and any photos or screenshots ready.

Latest Directory Updates

Follow new additions, corrected codes, refreshed contact details, and country directory updates across the OurAmericanTravels travel database.