OurAmericanTravels Knoxville Airport
Airport Guide

Knoxville Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for Knoxville Airport.

TYSIATA code
USCountry section
North AmericaRegion

Contact Details

  • Email: info@tys.org
  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 12 miles (17 km) south of Downtown Knoxville.

Address

  • 2055 Alcoa Highway,
  • Alcoa,
  • TN 37701,
  • USA

Airport Codes

  • IATA: TYS
  • ICAO: KTYS
Airport Reviews

Knoxville Airport Reviews & Rating

Read 17 traveler stories for Knoxville Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.4out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Complaint: Charging points were brokenAman from Jersey City, NJ | Terminal Facilities | Reviewed May 16, 2026
★★☆☆☆ 1.7

Several charging points near the seating area in Terminal A did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

Complaint: Lost and found gave mixed answersRobert from Brooklyn, NY | Lost and Found | Reviewed August 20, 2026
★☆☆☆☆ 1.2

I left a small bag near the immigration line and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at Knoxville Airport felt disconnected.

Complaint: Food prices felt unreasonableMala from San Diego, CA | Food Price | Reviewed February 18, 2026
★★☆☆☆ 1.9

I expected airport prices, but the food options in Terminal 2 still felt excessive. A basic sandwich and drink cost much more than expected, and there were not many cheaper choices nearby. For families waiting through delays, that adds up fast.

Complaint: Rental car shuttle was hard to findCarlos from Austin, TX | Ground Transportation | Reviewed May 16, 2026
★★☆☆☆ 1.6

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

Complaint: Parking payment machine failed twiceMark from Phoenix, AZ | Parking Payment | Reviewed September 14, 2026
★★☆☆☆ 1.7

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving Knoxville Airport on September 14, 2026 took longer than the actual drive home.

Review: Baggage claim was fast and organizedMary from Seattle, WA | Baggage Claim | Reviewed February 18, 2026
★★★★★ 4.6

After a long flight, I mostly wanted the bags to come out quickly. At Knoxville Airport, the carousel started within a reasonable time, the belt number was easy to find, and staff kept the walkway clear for passengers collecting luggage.

Review: Clean terminal and easy check-inMichelle from Chicago, IL | Check-in Terminal | Reviewed June 28, 2026
★★★★☆ 4.4

The check-in counters in Terminal A were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but Knoxville Airport did the basics well: signs, counters, seating, and a clear path to security.

Review: Clear signage made the connection easierAlba from Denver, CO | Terminal Signs Connections | Reviewed September 14, 2026
★★★★☆ 4.4

I had a short connection and expected to get lost, but the signs inside Terminal 3 were easy to follow. The walking route, gate numbers, and transfer signs at Knoxville Airport were clear enough that I did not need to stop and ask for directions.

Complaint: Wheelchair assistance was not readyRenee from Canton, CT | Special Assistance | Reviewed March 9, 2026
★☆☆☆☆ 1.3

Wheelchair assistance was requested in advance, but nobody was waiting when we arrived. We asked at two counters and still waited while boarding time got closer. Special assistance at Knoxville Airport should not feel like a last-minute favor.

Complaint: Departure boards lagged behind announcementsNina from Toronto, ON | Departures Flight Status | Reviewed June 28, 2026
★★☆☆☆ 1.9

The departure board near the immigration line showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At Knoxville Airport, the screens and announcements need to match faster during gate changes.

Complaint: Baggage claim took too longVictor from Orlando, FL | Baggage Claim Customer Service | Reviewed September 29, 2026
★★☆☆☆ 1.7

Our bags did not appear for more than an hour, and the screen at baggage claim kept showing the same carousel number. The frustrating part was that no airport employee seemed to know if the belt was delayed or if the bags had been moved. For a late arrival on September 29, 2026, that wait felt endless.

Complaint: Restroom condition was poorGeorge from Jersey City, NJ | Terminal Cleanliness | Reviewed March 9, 2026
★★☆☆☆ 1.6

The restroom closest to our gate in Main Terminal needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of Knoxville Airport.

Complaint: Lounge access rules were unclearChris from Brooklyn, NY | Lounges Customer Service | Reviewed July 7, 2026
★★☆☆☆ 1.6

The lounge desk in Terminal A gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

Complaint: Security line moved with no explanationStephen from San Diego, CA | Security Wait Time | Reviewed September 29, 2026
★★☆☆☆ 1.7

The security checkpoint at Knoxville Airport was the slowest part of my trip. Staff kept moving passengers between lanes in Terminal 3, but nobody explained which line was actually open. By the time I reached screening on September 29, 2026, several people around me were worried about missing boarding.

Review: Staff helped during a gate changePatricia from Austin, TX | Airport Staff Gate Change | Reviewed April 24, 2026
★★★★☆ 4.3

A gate change in Terminal 2 could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around Knoxville Airport.

Review: Immigration queue was managed wellTanya from Phoenix, AZ | Immigration Arrivals | Reviewed July 7, 2026
★★★★☆ 4.3

The immigration line looked long at first, but staff opened extra desks and kept families together. On July 7, 2026, the queue at Knoxville Airport moved better than I expected for an international arrival.

Complaint: Charging points were brokenAman from Seattle, WA | Terminal Facilities | Reviewed January 12, 2026
★☆☆☆☆ 1.3

Several charging points near the seating area in International Terminal did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

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