OurAmericanTravels East Midlands Airport
Airport Guide

East Midlands Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for East Midlands Airport.

EMAIATA code
UKCountry section
EuropeRegion

Contact Details

  • Contact details are not available on this page.

Location

The airport is 2 km (1 mile) south of Castle Donington, East Midlands.

Address

  • Castle Donington, Derby, DE74 2SA, UK

Airport Codes

  • IATA: EMA
  • ICAO: EGNX

Contact Numbers

US & CanadaUS and Canada contact line
MexicoMexico contact line
Global Toll-FreeGlobal toll-free contact line
Airport Reviews

East Midlands Airport Reviews & Rating

Read 12 traveler stories for East Midlands Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.3out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Review: Clear signage made the connection easierChris from Canton, CT | Terminal Signs Connections | Reviewed April 24, 2026
★★★★☆ 4.4

I had a short connection and expected to get lost, but the signs inside Main Terminal were easy to follow. The walking route, gate numbers, and transfer signs at East Midlands Airport were clear enough that I did not need to stop and ask for directions.

Complaint: Wheelchair assistance was not readyStephen from Toronto, ON | Special Assistance | Reviewed July 7, 2026
★☆☆☆☆ 1.3

Wheelchair assistance was requested in advance, but nobody was waiting when we arrived. We asked at two counters and still waited while boarding time got closer. Special assistance at East Midlands Airport should not feel like a last-minute favor.

Complaint: Lounge access rules were unclearPatricia from Orlando, FL | Lounges Customer Service | Reviewed January 12, 2026
★★☆☆☆ 1.8

The lounge desk in Terminal 3 gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

Complaint: Baggage claim took too longTanya from Jersey City, NJ | Baggage Claim Customer Service | Reviewed April 24, 2026
★★☆☆☆ 1.7

Our bags did not appear for more than an hour, and the screen at baggage claim kept showing the same carousel number. The frustrating part was that no airport employee seemed to know if the belt was delayed or if the bags had been moved. For a late arrival on April 24, 2026, that wait felt endless.

Complaint: Restroom condition was poorAman from Brooklyn, NY | Terminal Cleanliness | Reviewed August 20, 2026
★★☆☆☆ 1.6

The restroom closest to our gate in Terminal 1 needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of East Midlands Airport.

Review: Immigration queue was managed wellRobert from San Diego, CA | Immigration Arrivals | Reviewed January 12, 2026
★★★★☆ 4

The immigration line looked long at first, but staff opened extra desks and kept families together. On January 12, 2026, the queue at East Midlands Airport moved better than I expected for an international arrival.

Complaint: Security line moved with no explanationMala from Austin, TX | Security Wait Time | Reviewed May 16, 2026
★★☆☆☆ 1.7

The security checkpoint at East Midlands Airport was the slowest part of my trip. Staff kept moving passengers between lanes in Main Terminal, but nobody explained which line was actually open. By the time I reached screening on May 16, 2026, several people around me were worried about missing boarding.

Review: Staff helped during a gate changeCarlos from Phoenix, AZ | Airport Staff Gate Change | Reviewed August 20, 2026
★★★★☆ 4.3

A gate change in Terminal A could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around East Midlands Airport.

Complaint: Arrival pickup area was confusingMark from Seattle, WA | Arrivals Pickup Traffic | Reviewed February 18, 2026
★★☆☆☆ 2.1

The arrivals pickup area was confusing. Rideshare, hotel shuttles, and private cars seemed to overlap, and drivers kept circling because the signs were not specific enough. East Midlands Airport needs clearer pickup instructions for first-time visitors.

Complaint: Charging points were brokenMary from Chicago, IL | Terminal Facilities | Reviewed May 16, 2026
★☆☆☆☆ 1.3

Several charging points near the seating area in Terminal 2 did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

Complaint: Lost and found gave mixed answersMichelle from Denver, CO | Lost and Found | Reviewed September 14, 2026
★☆☆☆☆ 1.3

I left a small bag near the immigration line and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at East Midlands Airport felt disconnected.

Complaint: Food prices felt unreasonableAlba from Canton, CT | Food Price | Reviewed February 18, 2026
★★☆☆☆ 2

I expected airport prices, but the food options in International Terminal still felt excessive. A basic sandwich and drink cost much more than expected, and there were not many cheaper choices nearby. For families waiting through delays, that adds up fast.

Leave a review for East Midlands Airport with details about the terminal, date, parking, baggage claim, security, lost and found, lounge, or staff experience.
Airport Complaint Box

Raise a Complaint for East Midlands Airport

Use this box to organize airport complaints before contacting the airport team. Include terminal, date, airline, baggage tag, parking receipt, lost item details, or staff desk location.

Before submitting, keep flight details, terminal name, receipt numbers, baggage tag, lost item description, and any photos or screenshots ready.

Latest Directory Updates

Follow new additions, corrected codes, refreshed contact details, and country directory updates across the OurAmericanTravels travel database.