OurAmericanTravels DFW Airport
Airport Guide

DFW Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for DFW Airport.

DFWIATA code
USCountry section
North AmericaRegion

Contact Details

  • Email: askdfw@dfwairport.com
  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 15 miles (24 km) northwest of Dallas, 18 miles (29 km) northeast of Fort Worth.

Address

  • 2400 Aviation Drive,
  • Dallas,
  • TX 75261,
  • USA

Airport Codes

  • IATA: DFW
  • ICAO: KDFW
Airport Reviews

DFW Airport Reviews & Rating

Read 15 traveler stories for DFW Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.6out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Complaint: Restroom condition was poorAman from Austin, TX | Terminal Cleanliness | Reviewed May 16, 2026
★★☆☆☆ 1.8

The restroom closest to our gate in Terminal 3 needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of DFW Airport.

Review: Immigration queue was managed wellRobert from Phoenix, AZ | Immigration Arrivals | Reviewed August 20, 2026
★★★★☆ 4.2

The immigration line looked long at first, but staff opened extra desks and kept families together. On August 20, 2026, the queue at DFW Airport moved better than I expected for an international arrival.

Complaint: Charging points were brokenMala from Seattle, WA | Terminal Facilities | Reviewed February 18, 2026
★★☆☆☆ 1.7

Several charging points near the seating area in Terminal 1 did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

Review: Staff helped during a gate changeCarlos from Chicago, IL | Airport Staff Gate Change | Reviewed May 16, 2026
★★★★☆ 4

A gate change in International Terminal could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around DFW Airport.

Complaint: Arrival pickup area was confusingMark from Denver, CO | Arrivals Pickup Traffic | Reviewed September 14, 2026
★★☆☆☆ 1.8

The arrivals pickup area was confusing. Rideshare, hotel shuttles, and private cars seemed to overlap, and drivers kept circling because the signs were not specific enough. DFW Airport needs clearer pickup instructions for first-time visitors.

Complaint: Rental car shuttle was hard to findMary from Canton, CT | Ground Transportation | Reviewed February 18, 2026
★★☆☆☆ 1.6

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

Complaint: Lost and found gave mixed answersMichelle from Toronto, ON | Lost and Found | Reviewed June 28, 2026
★★☆☆☆ 1.5

I left a small bag near the lost and found desk and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at DFW Airport felt disconnected.

Complaint: Food prices felt unreasonableAlba from Orlando, FL | Food Price | Reviewed September 14, 2026
★★☆☆☆ 2.2

I expected airport prices, but the food options in Terminal 2 still felt excessive. A basic sandwich and drink cost much more than expected, and there were not many cheaper choices nearby. For families waiting through delays, that adds up fast.

Review: Clean terminal and easy check-inRenee from Jersey City, NJ | Check-in Terminal | Reviewed March 9, 2026
★★★★☆ 4.4

The check-in counters in Terminal 1 were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but DFW Airport did the basics well: signs, counters, seating, and a clear path to security.

Complaint: Parking payment machine failed twiceNina from Brooklyn, NY | Parking Payment | Reviewed June 28, 2026
★★☆☆☆ 1.5

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving DFW Airport on June 28, 2026 took longer than the actual drive home.

Review: Baggage claim was fast and organizedVictor from San Diego, CA | Baggage Claim | Reviewed September 29, 2026
★★★★☆ 4.4

After a long flight, I mostly wanted the bags to come out quickly. At DFW Airport, the carousel started within a reasonable time, the belt number was easy to find, and staff kept the walkway clear for passengers collecting luggage.

Complaint: Departure boards lagged behind announcementsGeorge from Austin, TX | Departures Flight Status | Reviewed March 9, 2026
★★☆☆☆ 1.9

The departure board near the baggage claim showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At DFW Airport, the screens and announcements need to match faster during gate changes.

Review: Clear signage made the connection easierChris from Phoenix, AZ | Terminal Signs Connections | Reviewed July 7, 2026
★★★★★ 4.7

I had a short connection and expected to get lost, but the signs inside Terminal 3 were easy to follow. The walking route, gate numbers, and transfer signs at DFW Airport were clear enough that I did not need to stop and ask for directions.

Complaint: Wheelchair assistance was not readyStephen from Seattle, WA | Special Assistance | Reviewed September 29, 2026
★☆☆☆☆ 1.1

Wheelchair assistance was requested in advance, but nobody was waiting when we arrived. We asked at two counters and still waited while boarding time got closer. Special assistance at DFW Airport should not feel like a last-minute favor.

Complaint: Lounge access rules were unclearPatricia from Chicago, IL | Lounges Customer Service | Reviewed April 24, 2026
★★☆☆☆ 1.6

The lounge desk in Terminal 1 gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

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