OurAmericanTravels Dane County Airport
Airport Guide

Dane County Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for Dane County Airport.

MSNIATA code
USCountry section
North AmericaRegion

Contact Details

  • Email: airinfo@msnairport.com
  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 7 miles (11 km) northeast of Downtown Madison.

Address

  • 4000 International Lane,
  • Madison,
  • WI 53704,
  • USA

Airport Codes

  • IATA: MSN
  • ICAO: KMSN
Airport Reviews

Dane County Airport Reviews & Rating

Read 12 traveler stories for Dane County Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.6out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Complaint: Parking payment machine failed twiceRenee from Seattle, WA | Parking Payment | Reviewed June 28, 2026
★★☆☆☆ 1.6

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving Dane County Airport on June 28, 2026 took longer than the actual drive home.

Review: Baggage claim was fast and organizedNina from Chicago, IL | Baggage Claim | Reviewed September 14, 2026
★★★★★ 4.5

After a long flight, I mostly wanted the bags to come out quickly. At Dane County Airport, the carousel started within a reasonable time, the belt number was easy to find, and staff kept the walkway clear for passengers collecting luggage.

Complaint: Departure boards lagged behind announcementsVictor from Denver, CO | Departures Flight Status | Reviewed March 9, 2026
★★☆☆☆ 2

The departure board near the check-in hall showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At Dane County Airport, the screens and announcements need to match faster during gate changes.

Review: Clear signage made the connection easierGeorge from Canton, CT | Terminal Signs Connections | Reviewed June 28, 2026
★★★★☆ 4.3

I had a short connection and expected to get lost, but the signs inside Terminal 1 were easy to follow. The walking route, gate numbers, and transfer signs at Dane County Airport were clear enough that I did not need to stop and ask for directions.

Complaint: Wheelchair assistance was not readyChris from Toronto, ON | Special Assistance | Reviewed September 29, 2026
★☆☆☆☆ 1.2

Wheelchair assistance was requested in advance, but nobody was waiting when we arrived. We asked at two counters and still waited while boarding time got closer. Special assistance at Dane County Airport should not feel like a last-minute favor.

Complaint: Lounge access rules were unclearStephen from Orlando, FL | Lounges Customer Service | Reviewed March 9, 2026
★★☆☆☆ 1.7

The lounge desk in Main Terminal gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

Complaint: Baggage claim took too longPatricia from Jersey City, NJ | Baggage Claim Customer Service | Reviewed July 7, 2026
★★☆☆☆ 1.6

Our bags did not appear for more than an hour, and the screen at baggage claim kept showing the same carousel number. The frustrating part was that no airport employee seemed to know if the belt was delayed or if the bags had been moved. For a late arrival on July 7, 2026, that wait felt endless.

Complaint: Restroom condition was poorTanya from Brooklyn, NY | Terminal Cleanliness | Reviewed September 29, 2026
★★☆☆☆ 2

The restroom closest to our gate in Terminal 3 needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of Dane County Airport.

Review: Immigration queue was managed wellAman from San Diego, CA | Immigration Arrivals | Reviewed April 24, 2026
★★★★☆ 3.9

The immigration line looked long at first, but staff opened extra desks and kept families together. On April 24, 2026, the queue at Dane County Airport moved better than I expected for an international arrival.

Complaint: Security line moved with no explanationRobert from Austin, TX | Security Wait Time | Reviewed July 7, 2026
★★☆☆☆ 1.6

The security checkpoint at Dane County Airport was the slowest part of my trip. Staff kept moving passengers between lanes in Terminal 1, but nobody explained which line was actually open. By the time I reached screening on July 7, 2026, several people around me were worried about missing boarding.

Review: Staff helped during a gate changeMala from Phoenix, AZ | Airport Staff Gate Change | Reviewed January 12, 2026
★★★★☆ 4.2

A gate change in International Terminal could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around Dane County Airport.

Complaint: Arrival pickup area was confusingCarlos from Seattle, WA | Arrivals Pickup Traffic | Reviewed April 24, 2026
★★☆☆☆ 2

The arrivals pickup area was confusing. Rideshare, hotel shuttles, and private cars seemed to overlap, and drivers kept circling because the signs were not specific enough. Dane County Airport needs clearer pickup instructions for first-time visitors.

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