OurAmericanTravels Chicago Midway Airport
Airport Guide

Chicago Midway Airport Terminal & Travel Guide

Find contact details, airport codes, location, website, and travel information for Chicago Midway Airport.

MDWIATA code
USCountry section
North AmericaRegion

Contact Details

  • Email: aviation@flychicago.com
  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

Location

The airport is 9 miles (14 km) southwest of Downtown Chicago.

Address

  • 5700 S. Cicero Avenue,
  • Chicago,
  • IL 60638,
  • USA

Airport Codes

  • IATA: MDW
  • ICAO: KMDW
Airport Reviews

Chicago Midway Airport Reviews & Rating

Read 15 traveler stories for Chicago Midway Airport, including complaints about security lines, baggage claim, parking, terminal signs, lost and found, lounges, pickup areas, and airport staff.

2.5out of 5

Rating updated from airport traveler stories below, with stronger weight on security flow, baggage claim, terminal facilities, parking, staff communication, and complaint follow-up.

Airport service
Security flow
Baggage handling
Complaint: Rental car shuttle was hard to findNina from Orlando, FL | Ground Transportation | Reviewed February 18, 2026
★★☆☆☆ 1.7

Finding the rental car shuttle took too much guessing. The signs pointed generally outside, but not to the exact pickup lane, and airport staff gave different directions. After a long flight, ground transportation should be easier than this.

Complaint: Parking payment machine failed twiceVictor from Jersey City, NJ | Parking Payment | Reviewed May 16, 2026
★★☆☆☆ 1.8

The parking garage payment machine rejected two cards and then printed a blank receipt. There was a help button, but it took a while before anyone answered. Leaving Chicago Midway Airport on May 16, 2026 took longer than the actual drive home.

Review: Baggage claim was fast and organizedGeorge from Brooklyn, NY | Baggage Claim | Reviewed September 14, 2026
★★★★☆ 4.2

After a long flight, I mostly wanted the bags to come out quickly. At Chicago Midway Airport, the carousel started within a reasonable time, the belt number was easy to find, and staff kept the walkway clear for passengers collecting luggage.

Review: Clean terminal and easy check-inChris from San Diego, CA | Check-in Terminal | Reviewed February 18, 2026
★★★★★ 4.5

The check-in counters in Terminal 3 were easy to find, and the terminal felt clean during my visit. It was not a luxury experience, but Chicago Midway Airport did the basics well: signs, counters, seating, and a clear path to security.

Review: Clear signage made the connection easierStephen from Austin, TX | Terminal Signs Connections | Reviewed June 28, 2026
★★★★★ 4.5

I had a short connection and expected to get lost, but the signs inside Terminal 2 were easy to follow. The walking route, gate numbers, and transfer signs at Chicago Midway Airport were clear enough that I did not need to stop and ask for directions.

Complaint: Wheelchair assistance was not readyPatricia from Phoenix, AZ | Special Assistance | Reviewed September 14, 2026
★☆☆☆☆ 1.4

Wheelchair assistance was requested in advance, but nobody was waiting when we arrived. We asked at two counters and still waited while boarding time got closer. Special assistance at Chicago Midway Airport should not feel like a last-minute favor.

Complaint: Departure boards lagged behind announcementsTanya from Seattle, WA | Departures Flight Status | Reviewed March 9, 2026
★★☆☆☆ 2

The departure board near the rental car center showed one gate while the announcement mentioned another. People started moving, then stopped, then moved again. At Chicago Midway Airport, the screens and announcements need to match faster during gate changes.

Complaint: Baggage claim took too longAman from Chicago, IL | Baggage Claim Customer Service | Reviewed June 28, 2026
★☆☆☆☆ 1.3

Our bags did not appear for more than an hour, and the screen at baggage claim kept showing the same carousel number. The frustrating part was that no airport employee seemed to know if the belt was delayed or if the bags had been moved. For a late arrival on June 28, 2026, that wait felt endless.

Complaint: Restroom condition was poorRobert from Denver, CO | Terminal Cleanliness | Reviewed September 29, 2026
★★☆☆☆ 1.7

The restroom closest to our gate in Terminal A needed attention badly. Paper was on the floor, two stalls were out of service, and the sink area looked like it had not been checked in hours. It gave a poor impression of Chicago Midway Airport.

Complaint: Lounge access rules were unclearMala from Canton, CT | Lounges Customer Service | Reviewed March 9, 2026
★★☆☆☆ 1.7

The lounge desk in Terminal 3 gave different answers about access rules than the airline app showed. After waiting in line, we were told a pass type was not accepted there. The rules should be clearer before passengers walk across the terminal.

Complaint: Security line moved with no explanationCarlos from Toronto, ON | Security Wait Time | Reviewed July 7, 2026
★★☆☆☆ 1.8

The security checkpoint at Chicago Midway Airport was the slowest part of my trip. Staff kept moving passengers between lanes in Terminal 2, but nobody explained which line was actually open. By the time I reached screening on July 7, 2026, several people around me were worried about missing boarding.

Review: Staff helped during a gate changeMark from Orlando, FL | Airport Staff Gate Change | Reviewed September 29, 2026
★★★★☆ 4.4

A gate change in Terminal 1 could have been messy, but one staff member stood near the old gate and redirected passengers. It was simple, practical help, and it kept a lot of people from walking in circles around Chicago Midway Airport.

Review: Immigration queue was managed wellMary from Jersey City, NJ | Immigration Arrivals | Reviewed April 24, 2026
★★★★☆ 3.9

The immigration line looked long at first, but staff opened extra desks and kept families together. On April 24, 2026, the queue at Chicago Midway Airport moved better than I expected for an international arrival.

Complaint: Charging points were brokenMichelle from Brooklyn, NY | Terminal Facilities | Reviewed July 7, 2026
★☆☆☆☆ 1.4

Several charging points near the seating area in Main Terminal did not work. Passengers kept moving from outlet to outlet trying to charge phones before boarding. It is a small facility issue, but it matters when boarding passes and ride apps are on those phones.

Complaint: Lost and found gave mixed answersAlba from San Diego, CA | Lost and Found | Reviewed January 12, 2026
★☆☆☆☆ 1.4

I left a small bag near the rental car center and contacted lost and found the same day. One person said it had not been turned in, another said to wait 48 hours, and the online form never produced a useful update. The process at Chicago Midway Airport felt disconnected.

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